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PANASONIC: A TERRIBLE choice

Customer Rating:
Spending extra money on a "name brand" phone with 3 wireless handsets and caller ID seemed like a "smart move"....WRONG!! Problems began from the very start, even problems with PANASONIC CORPORATION keeping their word and replacing the units. First, the calller ID did not work very well on all of the phones- intermittent at best. This was a poor choice because we used the phones in our business, from the base unit to the office to the workshop-- we could hardly ever tell who was calling or who had called.

Several calls to technical support gave help but nothing changed the problem. Then we received AUTHORIZATION WITH a customer reference number for a complete replacement of all phones! The authorization was received within the 12 months warranty period. But ah-ah-ah. They did not receive the units within the 12 months warranty period, by the time we stopped trying to run the business long enough to buy replacement phones to use while they were being returned, locate packaging, pack and ship out by UPS. Panasonic Corporation received the phones but REFUSED to REPLACE THEM!!! but wanted $127.50 to repair them (HALF AGAIN THEIR ORIGINAL COST)!

Many frustrating callS to PANASONIC CORPORATION Customer Service ensued citing the authorization for replacement. This still ended in denial and refusal to help. More calls to supervisors ensued (after all a purchase of over $225 for phones should be worth something). Still refusal to keep their word to replace the phones.

Finally, another supervisor authorized the one time replacement of all three phones. She said she would email me a letter confirming this authorization --- ANd NEVER DID!! I faxed to her all the correspondence, model #'s, serial #'s, work orders as she requested. Some time later I get a refurbished base station with 2 of the phones but not the third phone. The refurbished phones only had 90 days warranty not 12 months that I had been promised. After about three weeks I placed several calls to PANASONIC CORPORATION to ask where my other phone set was, ultimately to get another supervisor who said THEY WERE WAITING FOR ME TO PAY THEM TO REPAIR IT!!!
I said that nothing had EVER been said about me paying for the repair of any of the purchased phones! I told them I would fax all of the correspondence to them which fully documented the full replacement of all units. While I was preparing the fax I got another call from PANASONIC CORPORATION telling me they were going to send my old unit back to me!! They said they were not going to replace the third phone as promised because they thought the problem with the caller ID was solved by sending me a refurbished base unit.

So how many lies were made by PANASONIC CORPORATION? Can you count them all?? I would not rate these phones even a "1" for poor because of PANASONIC CORPORATION being so corrupt from the beginning and so cheap that they wouldn't even send out a refurbished phone. The best rating I could give them would be a zero (0) or a minus something for all the heartburn and frustration I went through for a very poor quality product.

Great Features, Terrible Speakerphone Speakers

Customer Rating:
I upgraded a previous Panasonic system which was very similar to this one thinking I would be improving on a great product, boy was I wrong. I should have stayed with my older one until it gave out.
The reasons I choose Panasonic was simple:
1. I needed an expandable unit
2. No phone jack is needed for add on phones, merely an power outlet
3. You can listen to your messages from any handset, you do not need to go to the base unit to retrieve them and you can erase those messages from any handset

The major complaint I have is that within a very short period of purchasing the base unit the speaker in the handset thru which you hear your messages and speakerphone started cracking and then broke completely. It is a different speaker than you hear the caller thru.
I purchased an addt'l handset when they were back in stock and within 6 months it started doing the same thing.
I love the features of these phones. I need a 2 line phone and I also use the speakerphone on the handsets regularly so it is very important to me that it works.
I'm disappointed in the quality, even worse, I'm angry at myself for "upgrading" and not taking back the base unit immediately after it started cracking.

speaker phone

Customer Rating:
volume could be a bit louder for me, so i go for the speaker phone feature, but once you select it, you're stuck until you hang up, ie, you cannot reverse speaker phone during the call.

new two line phone system

Customer Rating:
I had been looking for months to replace my two line expandable phone system. I am very happy with the panasonic I received. It is small and lightweight and the battery actually holds its charge.

Great dual line phone

Customer Rating:
Great dual line phone. I already had an earlier version of the same phone. This is lighter and sleaker. Great phone and price. Would recommend this to anyone considering a dual line.